Service Desk with Dutch |full-remote|chance for a junior


Last update: 11.01. 2022 10:31

Job Type: Full-time,

Sector: IT Consultation,

Hiring: Men and Women

Boost your career in IT support !

Do you speak Dutch? Are you looking for a new challenge? There are lots of interresting perks you may look forward to – we offer great career opportunity in multicultural environment where you will become a core-member of IT support team, delivering top-class services to the most valued. Full-remote work from anywhere in Czech republic. Contact us and start your journey in an international company today.

JOB DESCRIPTION

  • Responsibility for the support of internal colleagues
  • Proactively and reactively communicating via phone, mail, and user portals.
  • Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network etc.
  • Using Global Service Now – a ticketing system that helps to keep track of and take care of requests, processing 1st and 2nd Level tickets
  • Participating on various infrastructure projects, providing tips and first-hand experience for improvements

CANDIDATE PROFILE

Required:

  • Good knowledge of English and Dutch, you will need both languages (written and verbal)
  • Passion for IT

 

Nice-to-have-Skills:

  • Experience with handling incoming tasks, guide the client towards successful problem resolving
  • Experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals, software support skills in MS Office 2016 and/or Office 365
  • Sensitivity and soft-skills for dealing with enterprise level customers
  • Knowledge-Management and Ticketing systems experience

WE OFFER

  • Full-remote – work from anywhere in Czech republic
  • 5 weeks of vacation – using as much as you want
  • 6 sick-days
  • Multisport card – leisure activity employee benefit, more than 2 000 leisure and exercise facilities in 360 cities across the Czech Republic
  • New equipment – notebook, phone, and all the equipment you will need to work
  • Cafeteria system
  • Long-term & stable cooperation
  • Strong support in career growth towards L2, team lead, manager etc.
  • Working with latest tools and applications
  • Education and upskilling
Apply now

LOCATION

Region: Czech republic,

District: Praha hlavní město

City: Praha

Recruiter:

Your recruiter

Andrea Ceľuchová