Contact Center Specialist with German

Obor: Ekonomika, účetnictví, bankovnictví, Zákaznický servis,
Lokalita: Hlavní město Praha,
Město: Praha

We are looking for a Contact Center Specialist, who wil be helping with all inquiries related to employee programs and services, policy, process, and procedures including technology navigational support.recruiter who would líke to be a part of a team whose job is touching the lives of people every day. If you have fluent level of German, you can get a great career opportunity to work in the global shared services organization supporting the businesses of pharmaceutical company!


What is the job about? 

  • Receiving HR-related inquiries from employees via all channels (phone, email, fax, web-form, chat)
  • Fully detailing all cases in case management application
  • Advancing complex transactions for resolution or contact with third-party vendors.
  • Bringing up client service issues to Contact Center Team Lead, supervisor or manager as necessary


What do we require? 

  • Native/fluent level of German
  • Proficient knowledge of English
  • Excellent customer service skills
  • Written and verbal communication skills; manages internal communications and externalcommunications with detailed support and assistance
  • Organization skills and attention to detail


And what we offer?

  • Home office 
  • 5 weeks of vacation 
  • Flexible working hours 
  • Meal vouchers 
  • Sodexo Cafeteria 
  • Life and accident insurance 
  • Contribution to language study 
  • Contribution to Prague public transport 
  • Contribution to illness leave 
  • Multisport Card 
  • Sick days 
  • Company gym and free fitness lessons 

Please note, that this position requires relocation to Prague (Czech republic) and a work permit for Czech republic is mandatory.

If you are interested in this position do not hesitate to send me your CV on and we can talk it over!


Gabriela Koděrová
+420 725 806 226