Contact Center Specialist with Dutch

Obor: Ekonomika, účetnictví, bankovnictví, Zákaznický servis,
Lokalita: Hlavní město Praha,
Město: Praha

We are looking for a Contact Center Specialist, who wil be helping with all inquiries related to employee programs and services, policy, process, and procedures including technology navigational support.recruiter who would líke to be a part of a team whose job is touching the lives of people every day. If you have fluent level of Dutch, you can get a great career opportunity to work in the global shared services organization supporting the businesses of pharmaceutical company!

POPIS POZICE

What is the job about?

  • Receiving HR-related inquiries from employees via all channels (phone, email, fax, web-form, chat)
  • Fully detailing all cases in case management application
  • Advancing complex transactions for resolution or contact with third-party vendors.
  • Bringing up client service issues to Contact Center Team Lead, supervisor or manager as necessary

PROFIL KANDIDÁTA

What do we require?

  • Native/fluent level of Dutch
  • Proficient knowledge of English
  • Excellent customer service skills
  • Written and verbal communication skills; manages internal communications and externalcommunications with detailed support and assistance
  • Organization skills and attention to detail

NABÍZÍME

And what we offer?

  • Home office 
  • 5 weeks of vacation 
  • Flexible working hours 
  • Meal vouchers 
  • Sodexo Cafeteria 
  • Life and accident insurance 
  • Contribution to language study 
  • Contribution to Prague public transport 
  • Contribution to illness leave 
  • Multisport Card 
  • Sick days 
  • Company gym and free fitness lessons 

Please note, that this position requires relocation to Prague (Czech republic) and a work permit for Czech republic is mandatory.

If you are interested in this position do not hesitate to send me your CV on gabriela.koderova@manpower.cz and we can talk it over!

KONTAKT

Gabriela Koděrová
gabriela.koderova@manpower.cz
+420 725 806 226