T1.5 Support Analyst

Obor: IT konzultace, IT správa, IT konzultace, IT správa, Zákaznický servis,
Lokalita: Jihomoravský,
Město: Brno

Are you interested in growing your career in IT networking and looking for a change in scenery? Well, then go for it and apply now for this great opportunity to work for a Cisco Gold certified multinational partner 😉

We are seeking Technical Support Analyst, who is willing to build a career within IT networking and technical support + is open to work variable shift patterns within Global Network Operations in Brno/ Czech Republic.

EU citizenship for this job is required.


  • Creation of trouble tickets for customers and taking ownership of faults through to resolution
  • Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
  • Liaison with suppliers and customers in relation to fault resolution and control the repair process
  • Direct customer and account team interface providing day to day network support
  • Manage initial trouble investigation, isolation and steady state recovery
  • Assists users to identify and solve connection/communication problems
  • Book out tickets to telco vendors for access circuit trouble investigation
  • Provide regular status updates to enterprise and internal customers


Technical Skills:

  • Background in maintenance within the Network area as an advantage
  • Helpdesk Experience as an advantage
  • Basic data Network skills (CCENT) might be an advantage, but not required

Soft Skills:

  • Ability to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Ability to efficiently resolve customer’s problems and escalate further to Tier2 or to other 3rd party
  • Ability to work well under pressure, set priorities and comfortable making decisions
  • Advanced English (B2+ as a minimum)
  • If you are fluent also in French or Italian – great, but English only is ok too
  • Flexibility to work in shift pattern (including night shifts)


  • Opportunity to work and grow within stable international company in a modern office in Brno
  • Technical development related to the role
  • Good quality work-life balance with plenty of cultural and active opportunities
  • Vibrant international team
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • Private medical care with English speaking personnel
  • Special discounts for gyms, opticians


Jana Dvořáková
+420 703 865 303