Tier 2 Network Specialist

Obor: IT správa, IT správa, Zákaznický servis,
Lokalita: Jihomoravský,
Město: Brno

Our client (Cisco Gold Partner) providing global network implementation and support solutions to world-class organizations is looking for Network Support Engineer to work variable shift patterns within Global Network Operations Facility in Brno, Czech Republic.

POPIS POZICE

What you will do:

  • Tier 2 Network Engineer determines the issue, actions by engaging relevant party, keeps client updated till solution is provided.
  • Directs customer and account team interface providing day to day network support.
  • Builds up knowledge on Cisco switches, has an access to EMEA & US devices.
  • Learns company’s procedures and their global customers.
  • Assists users to identify and solve complex connection/communication problems.
  • Handles global clients of various technical expertise.

PROFIL KANDIDÁTA

What we look for:

  • Fully Cisco CCNA qualified or relevant experience in Cisco routing & switching (min 1 year)
  • English in both verbal as well as written form (B2 as a minimum)
  • Flexibility to work in shifts depending on business requirements
  • Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Problem resolution will require knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP
  • Basic knowledge of Windows, Unix, ticketing systems such as Remedy
  • Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.

NABÍZÍME

  • Opportunity to work for stable international company
  • Technical development related to the role
  • Good quality work-life balance with plenty of cultural and active opportunities
  • Vibrant international team
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • Private medical care with English speaking personnel
  • Special discounts for gyms, opticians

KONTAKT

Jana Dvořáková
jana.dvorakova@experis.cz