IT Help Desk Super Star with Danish

Obor: IT konzultace, IT správa, IT vývoj, IT konzultace, Zákaznický servis,
Lokalita: Hlavní město Praha,

If you have experience or want to get in the field of IT support within helpdesk environment, then join fast growing IT outsourcing company with ambitious goals and 3 000 employees globally and around 300 employees in the Czech Republic.

As a member of an IT support team you have or are willing to have a good understanding of the IT environment and troubleshooting. We do not expect you to have any previous experience in supporting IT, as we will train you on the job.

Your ambition will be to get the problem solved within the first contact. The support is provided in various languages for our customers’ global organizations, currently, we are looking for a new colleague with fluent Danish.


  • Recommendation of solutions and resolution of problems across a variety of IT platforms to minimize the impact of IT changes on business
  • Logging and tracking requests, maintaining history records
  • Understanding computerized data entry systems and uses of these systems to track activities
  • Maintaining composure in critical situations
  • Working closely with other team members and supporting teams in resolving open issues
  • Daily communication with customers via phone and email
  • Fully paid initial training


  • Fluent in Danish
  • Previous experience in the IT help desk or customer service background will be an advantage
  • Strong customer focus, willingness to support
  • Good communication skills
  • Good analytical problem-solving skills


  • The opportunity to work in a multicultural company
  • Friendly and dynamic work environment
  • Educational courses & training
  • Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
  • 5 weeks of vacation
  • Sick days
  • Notebook
  • Cell phone
  • Meal vouchers
  • MultiSport card enabling free entry to over 250 sports facilities in Prague
  • Cafeteria
  • Flexible start/end of working hours
  • Occasional work from home
  • Foreign business trips
  • Language courses of Czech for foreigners
  • Fresh fruit and tea/coffee in the office
  • Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

In case you are interested in this challenging position please contact me by e-mail:


Ivanna Cherkas