IT Service Desk Analyst Wanted !!!!!!

Obor: IT konzultace, IT správa, Výroba a vývoj, Administrativa, IT konzultace, Zákaznický servis,
Lokalita: Hlavní město Praha,

If you are a fresh graduate, speak French have a passion for IT and want to start your career in the world’s leading independent, end-to-end IT services company this offer for you.


  • Recommendation of solutions and resolution of problems across a variety of IT platforms to minimize the impact of IT changes on business
  • Logging and tracking requests, maintaining history records
  • Understanding computerized data entry systems and uses of these systems to track activities
  • Maintaining composure in critical situations
  • Working closely with other team members and supporting teams in resolving open issues
  • Daily communication with customers via phone and email
  • First-month training (fully paid)


  • Speak fluent French. Fluency in other languages is an advantage.
  • Previous experience in the IT help desk capacity or customer service background will be an advantage
  • Experience in Lotus Notes troubleshooting will be an asset
  • Strong customer focus, willingness to support
  • Good general communication skills
  • Good analytical problem-solving skills
  • Prague based


  • The opportunity to work in a multicultural company.
  • Stable employment and high standards of work.
  • Competitive salary with attractive social fund and benefits.
  • Friendly and dynamic work environment.
  • 5 holiday weeks(3 sick days yearly)
  • Meal Voucher,Contribution to Public Transportation,MultiSport ,Pension and Life insurance, BENEFLEX
  • Mobile telephone

In case you are interested in this challenging position please contact me by e-mail .


Ivanna Cherkas