Service Desk L1 support with German|full-remote|up to 55 000 a month

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There are lots of interresting perks you may look forward to – we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry – in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.

JOB DESCRIPTION

As a Service Desk L1 agent, you will be:

  • Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic
  • Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.
  • Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users
  • Processing 1st and 2nd Level tickets
  • Participating in various infrastructure projects, providing tips and first-hand experience for improvements
  • Ensuring the agreed service requirements and goals are met in desired quality and time
  • Implementation and optimizing existing service processes – proactiveness is very welcome
  • Supporting escalation management team

CANDIDATE PROFILE

  • Be able to communicate in German, both written and verbal
  • Experience with handling incoming tasks, guiding the client toward successful problem resolving
  • Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals
  • Software support skills in MS Office 2016 and/or Office 365

WE OFFER

  • Long-term & stable cooperation
  • Full-remote – for first 6 to 12 months, followed by flexible HO (about 80%)
  • Transfer to core after 6 months
  • Strong support in career growth towards L2, team lead, manager etc.
  • Working with latest tools and applications
  • Education and upskilling
  • Brand new office-hubs planned in Brno/Prague
  • Laptops and mobile phones also for personal usage
  • 25 days of vacation
  • 3 sickdays
  • Meal vouchers (100,- czk)

GET IN TOUCH WITH US

If you are interested in this position please submit your CV in English.

LOCATION

  • Praha

Job Type

  • Full-time

Sector

  • IT Consultation

Benefits

  • Option for Remote Work
  • Sick Days
  • Extra vacation
  • Czech language not required
  • Contribution to meal
  • Educational courses and trainings

Your recruiter

Ivana Sochová