What about pursuing your career and expanding your skills in IT Support? This Technical Specialist role is ideal for candidates with 2+ years’ experience in IT Helpdesk wishing to move to the next level. Moreover, you will work in the multinational environment providing troubleshooting in English and Czech/Slovak to the internal end-users.

This terrific opportunity is open at a prosperous pharmaceutical company.

JOB DESCRIPTION

• Support of OneConference tool for end-users & IT project owners
• Act as liaison between the client and/or appropriate resolver teams
• Create / Manage OneConference platform for events on behalf of user and appropriate resolver teams
• Providing initial response time to the requester using the predetermined process & SLA.
• Perform fault isolation in support of clients escalating as required.
• Use collaboration technologies such as Microsoft Teams, Webcasting, etc.
• Escalation of tickets to other Support teams when necessary,
• On-site Incident and Request resolution, ticket closure.
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

CANDIDATE PROFILE

• 2+ years of experience in Service Desk / IT support centre 
• Working knowledge of office package and generally used SW
• Hands-on experience with Windows/Linux/Mac OS environments
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude with effective communication skills
• Good English + Czech or Slovak (spoken & written) – international company

WE OFFER

• Work in a stable company with friendly environment, in a young and dynamic team of 8 people which grows
• Amazing feeling of helping people
• Daily use of English
• Further development and learning
• Hybrid model: at least 3 days onsite
• Location: Pankrac – Prague 4