IT Technical Support – Pharma Company

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Last update: 12.08. 2022 14:31

Job Type: Full-time,

Sector: Infrastructure,

Benefits: Option for Remote Work, Meal vouchers, Sick Days, Extra vacation, Multisport Card Contribution,

Hiring: Men and Women

What about pursuing your career and expanding your skills in IT Support? This Technical Specialist role is ideal for candidates with 2+ years’ experience in IT Helpdesk wishing to move to the next level. Moreover, you will work in the multinational environment providing troubleshooting in English and Czech/Slovak to the internal end-users.

This terrific opportunity is open at a prosperous pharmaceutical company.

JOB DESCRIPTION

  • Support of OneConference tool for end-users & IT project owners
  • Act as liaison between the client and/or appropriate resolver teams
  • Create / Manage OneConference platform for events on behalf of user and appropriate resolver teams
  • Providing initial response time to the requester using the predetermined process & SLA.
  • Perform fault isolation in support of clients escalating as required.
  • Use collaboration technologies such as Microsoft Teams, Webcasting, etc.
  • Escalation of tickets to other Support teams when necessary,
  • On-site Incident and Request resolution, ticket closure.
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

CANDIDATE PROFILE

  • 2+ years of experience in Service Desk / IT support centre 
  • Working knowledge of office package and generally used SW
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude with effective communication skills
  • Good English + Czech or Slovak (spoken & written) – international company

WE OFFER

  • Work in a stable company with friendly environment, in a young and dynamic team of 8 people which grows
  • Amazing feeling of helping people
  • Daily use of English
  • Further development and learning
  • Hybrid model: at least 3 days onsite
  • Location: Pankrac – Prague 4

LOCATION

Region: Prague,

District: Praha hlavní město

City: Praha

Recruiter:

Your recruiter

Alexandra Vorobyová