IT Technical Support – Pharma Company
Last update: 12.08. 2022 14:31
Job Type: Full-time,
Benefits: Option for Remote Work, Meal vouchers, Sick Days, Extra vacation, Multisport Card Contribution,
Hiring: Men and Women
What about pursuing your career and expanding your skills in IT Support? This Technical Specialist role is ideal for candidates with 2+ years’ experience in IT Helpdesk wishing to move to the next level. Moreover, you will work in the multinational environment providing troubleshooting in English and Czech/Slovak to the internal end-users.
This terrific opportunity is open at a prosperous pharmaceutical company.
- Support of OneConference tool for end-users & IT project owners
- Act as liaison between the client and/or appropriate resolver teams
- Create / Manage OneConference platform for events on behalf of user and appropriate resolver teams
- Providing initial response time to the requester using the predetermined process & SLA.
- Perform fault isolation in support of clients escalating as required.
- Use collaboration technologies such as Microsoft Teams, Webcasting, etc.
- Escalation of tickets to other Support teams when necessary,
- On-site Incident and Request resolution, ticket closure.
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- 2+ years of experience in Service Desk / IT support centre
- Working knowledge of office package and generally used SW
- Hands-on experience with Windows/Linux/Mac OS environments
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude with effective communication skills
- Good English + Czech or Slovak (spoken & written) – international company
- Work in a stable company with friendly environment, in a young and dynamic team of 8 people which grows
- Amazing feeling of helping people
- Daily use of English
- Further development and learning
- Hybrid model: at least 3 days onsite
- Location: Pankrac – Prague 4
District: Praha hlavní město