L1 Help Desk Analyst – GERMAN / ITALIAN speakers wanted!

Last update: 23.11. 2021 17:53

Job Type: Full-time,

Sector: IT Consultation,

Hiring: Men and Women

Do you speak German and English or Italian and English? Do you understand importance of great customer experience? Are you always professional and positive? Then we are looking for you!

We are looking for an L1 HelpDesk Specialist / Analyst, who will help colleagues. You will work from the office or at times from home. The company itself is a French company specializing in testing, inspection and certification, founded in 1828. It operates in various industries, including construction and infrastructure, agri-food and commodities, maritime and offshore industries, industry, certifications and consumer goods.


  • Provide Help/Service desk services to support both to Office and Home workers
  • Receive inputs, requesting assistance with their IT issues – if it is not a call, you will have to answer the query within 4 hours or channel the issues to the relevant escalations point
  • Accurately log calls into the Service Desk System


  • German or Italian at good level of communication, common knowledge of English
  • Knowledge of IT Support principles
  • Customer Service Skills and experience in providing quality services
  • Interest in IT – you have an idea of ​​how different technologies work, you are not afraid to help people with them
  • Helpful, patient, calm, professional, communicative



  • Full-time job, Mon-Fri (no weekends)
  • Possibility to have a Home Office
  • 3 sick days
  • Extra week of vacation
  • Sodexo card (meal vouchers 120,-/day)
  • Employer’s contribution to supplementary pension insurance 450, – / month (after the probationary period)
  • The possibility of using above-standard health care

Don’t be afraid to apply now! 🙂

Apply now


Region: Prague,

District: Praha hlavní město

City: Praha


Your recruiter

Andrea Ceľuchová